Voice & Audio

Speech data and voice agent review, checked against the audio.

Transcripts, speaker turns, intent and sentiment labels in English and the major Indian languages, and live review of deployed voice agents.

Illustrative dashboard, sample data

What we do for Voice & Audio teams.

speechcallsIndian languagescode switching

Transcription and correction

ASR output corrected against the audio, with domain vocabulary and speaker turns.

Conversation labelling

Intent, dialogue acts, escalation triggers and outcomes, labelled turn by turn.

Speaker diarization

Speaker boundaries verified, merged or split.

Multilingual and dialect checks

Language, dialect and code switching boundaries confirmed by native speakers.

Audio quality review

Clarity, noise and silence assessed before data enters a training corpus.

Voice agent validation

Live calls reviewed against the audio, not just the transcript. Errors come back relabelled.

What the work looks like.

Transcripts lose hesitation, emphasis and self correction. Our reviewers check the audio, which is where the costly errors hide.

review_queue · voice_agent
Voice agent QA / batch 14 / call_2201.wav37 of 120in reviewR07
00:06.42 / 00:12.801.0×1caller2agent3noise
0s2s4s6s8s10s12s
caller
agent
caller
#timespeakertranscriptintent
10:00.35 · 0:03.90callerI need to move my appointment to Tuesday.reschedule
20:04.40 · 0:09.60agentSure, booking Thursday Tuesday at 10.R07 · date did not match caller · checked against audioconfirm_slot
30:10.00 · 0:12.40callerYes, thanks.confirm
flagskipreviewed in 00:58submit ctrl enter

Interface shows illustrative sample data

Send us the calls your model mishears.

Send a small batch and get it back done, free, usually within 24 to 48 hours. You judge the work before you pay for anything.